PRINCIPLES OF GAPS^TM FOR PUBLIC SECTOR AGENCIES with HANDS-ON SIMULATION (GAPS 101)
[OPEN TO THE PUBLIC]

Description
This public, day long session fully explains the principles, tools, and techniques of the Governmental Agency Process Streamlining (GAPS^tm) program in an informative manner that is also a lot of fun.  As participants learn about GAPS^tm, they get to immediately apply the improvement tools learned to the Permitting Department of the fictitious city of Acme, OH.  Questions and discussion are encouraged so by the end of the day, attendees can decide whether or not implementing the GAPS^tm program would significantly benefit their own agencies.  


Benefits/Objectives

• Clear understanding of the difference between value-added and non value-added (also known as “waste”) activities in a process.
• Basic understanding of GAPS^tm Mapping and how it prioritizes improvement efforts.
• Introduction to the waste reduction/elimination tools used in GAPS^tm.
• Hands-on application of these tools to reduce waste and measurably improve a simulated Permitting Department process.
• Evaluation of the GAPS^tm Program to decide how it would apply to your particular agency.
• Learn the next steps to implementing GAPS^tm .

Who Should Attend?
Public sector leaders and administrators seeking to improve processes within their agencies through a collaborative approach are urged to attend. 
Note: This public version of this GAPS^tm Principles seminar is designed for agencies to evaluate the benefits of going forward with implementing the GAPS^tm program on a larger scale. We suggest that no more than two people from the same public sector agency attend a particular session since sponsoring an on-site presentation of this course is a more economical option for multipleparticipants (see GAPS 102).


Session Instructor/Facilitator
The instructor/facilitator for this session will be Asbury Lockett, the primary developer of the GAPS^tm Program. He has been actively involved in the GAPS^tm approach to process improvement since the early eighties. Asbury spent over a year researching and developing the Acme City Permitting Department simulation used in this course.  A highly experienced trainer and facilitator, he has taught a variety of courses related to the GAPS^tm tools.  Asbury has also helped successfully implement process improvements via the GAPS^tm approach in numerous private and public sector organizations.
In addition to over 20 years of process improvement experience, his educational background includes anundergraduate degree in Industrial Engineering from Stanford University and a MBA from the University of California at Berkeley.  He also has extensive formal training in executive coaching and is certified as an Empowerment Coach through iPEC Coaching in Manasquan, NJ.


Maximum Number of Participants
So that every participant can have a role in the Acme City Permitting Department simulation, attendance is capped at 15.


Fee
$499 per participant


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